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For online transaction whereby payment is made via the Online Payment Service provided in the Site, Buyer may submit return request within 14 days from the date of receiving if the product does not match the product details outlined in the order confirmation. Buyer is required to submit the return request online with explanation of the product mismatch.
Upon approval of the return request by the supplier, a return material authorization number will be emailed to the buyer together with the delivery instruction for returning the product. Seller will notify Buyer on the arrangement with its appointed freight or Logistics Company to pick up the product. Seller will bear the shipping or delivery charges for the return.
Full refund in cash or store credit will be made once the returned product is received and verified. Full refund will only be made for unused items. Returns will be rejected if the item shows obvious signs of use.